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For all product pricing, we reserve the right to make adjustments due to errors,
changing market conditions, product discontinuation or typographical errors in advertisements.
AceVio.com is not responsible for manufacturer pricing changes, misprints in user manual or product design flaws, which may occur at any time without notice.
Warranty & Return Policy
We firmly stand against abusing our return policy. If you can not get the product to work, please contact us first by email or by phone for helps first and we will be very glad to service you.
For operation-related issues for the products, please contact the manufacturers for technical supports if needed.
14-day money back guarantees effective from the delivery date of your shipment. All items must be returned in new condition with the complete retail box contents including all accessories.
Damaged or defaced items are not eligible for warranty or money back guarantee. Any physical damages made to the product, the product being defaced or the item considered "used" are not refundable.
Items returned without the complete accessories included will be accessed with 20% restocking fees imposed.
We do not offer cross-shipping in any case.
We suggest that customers obtain a receipt for sending any packages back to us. We are not responsible for any package lost during shipping unless extra insurance is requested.
All returned packages for refunds must be received by us within 14 days after the product being delivered. 20% restocking fee will be imposed if the product returned after 14 days after the product being delivered.
No refunds will be issued after 30 days from the invoice date. Replacement service only !
The shipping charge is non-refundable in any cases.
Customers will need to return the products at their own expenses and we assume the shipping cost for sending back the replacement unit.
If the product is returned without our authorization (RMA number not being issued), your return will be rejected and the customer will
be responsible for the shipping fee to re-send the package back.
Credit and refund are handled by our Credit Department, which may take 5 to 14 business days to confirm and complete after the goods are received.
Return Procedures
Please read our warranty policy first before sending items back to us. Customer must first contact us to obtain a Return Merchandise Authorization (RMA) number before returning the product If the product you received is suspected to be defective and the product warranty has not expired,
The RMA number will allow us to track your return much easier and help us expedite processing your request.
Please advise us your invoice number when requesting RMA numbers for returns. Each RMA number is valid for 7 days from the issued date.
After receiving your RMA case number, pack the item(s) very well with the original retail box and all the original accessories included such as cables, manuals, and driver cd disks.
Write your RMA number on the copy of the invoice along with the complete package to send them back. All items returned for credit must be in "as new" condition. Any discrepancies or used item will forfeit your refund.
All returns without RMA number issued and a copy of the invoice attached will be rejected.
Warranty Forfeiture
Warranty is not granted if a product is received without original invoice.
Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Warranty is void for physical damage, improper or inadequate packaging when returned for RMA purposes.
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